Intensive Case Management (ICM)

  • Service Description:

A case manager is assigned to an individual when they have been identified as requiring intensive supports and monitoring.  The case manager assists the individual and the family in accessing mental health treatment programs, facilitates coordination between the systems involved, and links to community resources.  An Intensive Case Manager (ICM) must meet face-to-face with the individual a minimum of every two weeks and offers mental health crisis intervention 24 hours per day, 7 days per week.

  • Process:
    • Current list of providers can be obtained by clicking on the link or directly from Magellan Service Center via phone, Member line 1-866-238-2311 or Provider line 1-866-780-3368.
    • The consumer, parent, or case manager can contact a provider's office to schedule an appointment.
    • The consumer will need a current evaluation with diagnosis and mental health history.