Section 1557 is the Nondiscrimination Provision of the Affordable Care Act (ACA)
The law prohibits discrimination on the based on: Race, Color, National Origin, Sex, Age, Disability. We provide free help and services to people with disabilities. Qualified sign language interpreters. Written information in many formats - these may include: Large print, audio, accessible electronic formats, other formats.
We also provide free language services to people whose first language is not English. We offer: Qualified interpreters, information that is written in other languages. Contact us at 610-782-3520 if you need any of these services.
Click on this link for more detail information
For information related to Magellan Behavioral Health, HealthChoices Services, member handbook, eligibility, etc., please call the Lehigh Magellan member line at 1-866-238-2311 or for (TTY) 1-866-238-2313. Information can also be accessed by clicking on the following link: http://www.magellanofpa.com/
For concerns or comments about the Lehigh County HealthChoices Program and/or Magellan Behavioral Health, you can:
o Contact the Consumer and Family Satisfaction Team through Recovery Partnership at 610-861-2741 or,
o Contact HealthChoices staff member Liz Fox (firstname.lastname@example.org) at 610-782-3520 or,
o Contact HealthChoices staff member Erika Shoemaker (email@example.com) at 610-782-3842.
Magellan's Welcome Letter
English New Member Letter
Spanish New Member Letter
To view the current & archived Magellan's Member Newsletters - please click on link below
While you are in there be sure to sign up to receive the newsletters electronically
Magellan of PA website: www.MagellanofPA.com
Lehigh County Magellan Member Handbook
Lehigh County Magellan Member Handbook (español)
New videos help members, families access services:
Magellan has produced two videos for members and their families to help them become informed and active participants in their own healthcare plans and decisions. Hosted by peers who share their lived experiences with behavioral health services, each video answers common questions, addresses the apprehension some individuals may feel when seeking or receiving these services, and helps them understand what to expect.
The videos provide key information, as well as tips and resources, in an easy-to-understand format. Below are the topics and links to the videos:
· Getting help for mental health challenges
· Taking psychiatric medication: It’s your choice
Resources available for Suicide Prevention Month, Recovery Month in September
Magellan Health is supporting Suicide Prevention Month, which is observed nationally each September and aims to draw attention to the devastating effects of suicide and how to prevent it.
Barry M. Smith, chairman and chief executive officer of Magellan Health, Inc., and Sam K. Srivastava, chief executive officer of Magellan Healthcare, have issued a statement about the observance. September is also National Recovery Month, created to increase awareness and understanding of mental and substance use issues and celebrate the people who recover.
As another way to show our support for both of these observances, Magellan has developed information sheets with details about how to prevent and cope with suicide, as well as details about mental health and alcohol and drug dependency. We encourage you to share these guides with individuals, their families and anyone else who may benefit.
Suicide Prevention Month:
How to cope and heal after a suicide
When a friend or family member commits suicide
Mental health: A key part of wellness
Alcohol and drug dependency
eMpowered for Wellness!
Peer Support Whole Heart and Wellness e-news
Videos tell compelling stories of peers making a difference
A message from Tom Lane, CRPS, senior director, consumer and recovery services
In this special edition of eMpowered for Wellness, we feature Magellan Healthcare's new videos highlighting the role of peer and parent/family peer support in the behavioral health recovery process. Six Magellan staff members who represent a range of peer and family support services in the organization highlight their unique experience and success with helping others. I am honored to have participated in this exciting project.
At Magellan, we employ highly skilled individuals with lived experience both directly and indirectly, through our provider networks across the country, and actively include peers and family peers as part of the recovery process. Their work is unique and powerful.
"As the first company to recognize the critical role of peer support in the recovery process 17 years ago, Magellan considers peer/family peer support to be an invaluable service to our members."
- Tom Lane, CRPS, senior director, consumer and recovery services
See the videos
Participants discuss how they offer support, strength and hope to their peers, which allows for personal growth, wellness promotion and recovery. View the following videos on our E-Learning Center.
Read more about peer services on our national Recovery and Resiliency E-Learning Center, www.MagellanHealth.com/Training.
Magellan releases model for serving high-risk children and adolescents
On Nov. 21, during the National Federation of Families for Children’s Mental Health Annual Conference, Magellan Healthcare will present its new, research-based model for the prevention and treatment of children and adolescents.
Pat Hunt, director of child and family resiliency services and part of the team that created the model, will present the approach that keeps youth and their families central to the decision-making process and addresses individuals’ needs, strengths, preferences and culture.
Mental Health America introduces video featuring Magellan’s Integrated Health Home Initiative
Mental Health America (MHA) and ITN Productions recently selected Magellan as the only managed care company to feature in a new, online program examining the current state of mental health in America, aiming to improve mental health services and provide a better understanding of mental health conditions to help identify them far sooner.
#B4Stage4 is an in-depth, online program specifically aimed at those working to improve mental health across the nation. The news-style piece combines key industry interviews and news-style reports with sponsored editorial profiles of some of the leading organizations in the sector, including Magellan.
Magellan highlights its Integrated Health Home (IHH) Initiative in Iowa in its segment of the program, demonstrating the positive impact of the initiative from the perspective of a member and the IHH provider who has helped the member throughout the recovery process.
“Campaigns such as ITN and MHA’s #B4Stage4 are essential to eliminating stigma and promoting hope,” said Jim Stringham, senior vice president, Magellan Healthcare, who is featured in the video along with Magellan Complete Care’s chief medical officer Chuck Cutler. “Magellan is appreciative of the opportunity to be a part of this program, through sharing one of our initiatives that addresses whole person health and wellness—our integrated health home. We hope that this story will inspire others to continue their recovery journey.”
See the #B4Stage4 program at http://www.mentalhealthamerica.net/b4stage4-program. To access Magellan’s segment, hover over the video and click the word “Playlist” at the right of the video screen. Magellan’s is the last video in the playlist. Read more about the #B4Stage4 program in the press release from MHA and ITN.
Magellan sponsors new documents from national Building Bridges Initiative targeted to family-serving systems
The Building Bridges Initiative (BBI) recently published two new Magellan-sponsored documents for child welfare, juvenile justice and mental health leaders interested in fostering permanency and positive long-term outcomes for youth:
· A Building Bridges Initiative Guide- Finding and Engaging Families of Youth Receiving Residential Interventions: Key Issues, Tips, and Strategies for Residential Leaders
· Finding and Engaging Families for Youth Receiving Residential Interventions: Interviews and Examples
Magellan’s sponsorship of these documents is part of a long-standing national partnership with the BBI in supporting their efforts to identify and promote practice and policy that creates strong and closely coordinated partnerships and collaborations between families, youth, community, and residentially based treatment and service providers, advocates and policy makers, to ensure that comprehensive mental health services and supports are available to improve the lives of young people and their families.
Magellan in Louisiana’s Margaret Mitchell receives award for work in advancing peer support
Margaret Mitchell, director of consumer recovery for Magellan Health in Louisiana, has received the Chris French Award, the highest honor from the Louisiana Association of Substance Abuse Counselors & Trainers (LASACT). During its annual conference last week, LASACT awarded Margaret for her efforts in advancing peer support as a professional designation and her collaboration with the association to develop a structured and recognized credential.
Throughout the event, Margaret, along with Children’s System Administrator Foley Nash and Lead Peer Specialist Carla Neely, shared information about the programs we manage in Louisiana and the successes of our work toward including peer support as a recognized professional complement to clinical services in the state.
The first company to recognize the critical role of peer support in the recovery process, Magellan considers peer/family peer support to be an invaluable service to our members. We employ individuals with lived experience both directly and indirectly, through our provider networks across the country, and actively include these individuals as part of the treatment process. Hundreds of peers currently participate in Magellan’s programs, and we continue to explore new ways to effectively expand peer support choices for our members nationwide.
What is peer support?
The use of peer supporters, individuals with mental health, substance use or co-occurring challenges who are living well in their recovery and are trained to help others with similar challenges, is recognized as an evidence-based practice and a key component of recovery-focused programs. These individuals are able to relate with their peers through shared experiences in a uniquely personal way.
The videos highlight each staff member’s unique experience, expertise and success with helping others. Participants discuss how they offer support, strength and hope to their peers, which allows for personal growth, wellness promotion and recovery.
Watch the videos
All of the following videos are available on Magellan’s E-Learning Center:
“We have very highly skilled, experienced, knowledgeable people doing peer support. Their work is unique and powerful. Magellan is an industry leader in bringing the value of peers to programs through initiatives designed to improve member engagement, increase access to care and realize improved personal health outcomes.” Tom Lane, senior director, consumer and recovery services, and video participant
Pilo Bueno, director, recovery and resiliency, Magellan/Presbyterian Healthcare Services, New Mexico
Cheryl DeHaven, manager, recovery and resiliency, Magellan of Virginia
Elyse Hunt, peer recovery navigator, Magellan of Virginia
Pat Hunt (family peer support), director, child and family resiliency services, Magellan Healthcare
Tom Lane, senior director, consumer and recovery services, Magellan Healthcare
Alex Ramos, peer support specialist, Magellan Complete Care of Florida
Read more about peer services on our national Recovery and Resiliency E-Learning Center, www.MagellanHealth.com/learning-opportunities.