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Magellan's Member Newsletter

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Magellan Member/Provider Resources

Magellan of PA website:

Lehigh County Magellan Member Handbook Lehigh County Magellan Member Handbook (español)

New videos help members, families access services:

Magellan has produced two videos for members and their families to help them become informed and active participants in their own healthcare plans and decisions. Hosted by peers who share their lived experiences with behavioral health services, each video answers common questions, addresses the apprehension some individuals may feel when seeking or receiving these services, and helps them understand what to expect.

The videos provide key information, as well as tips and resources, in an easy-to-understand format. Below are the topics and links to the videos:

·         Getting help for mental health challenges

·         Taking psychiatric medication: It’s your choice


Suicide Prevention Month

Suicide Prevention Awareness Month

For September Suicide Prevention Awareness Month and throughout the year, Magellan Healthcare is committed to addressing the public health crisis of suicide through awareness, empowerment and action.  We encourage you to use the information and resources on this site and share.

Suicide Prevention Awareness Month

You can learn more about the ecosystem of care they have developed to address suicide, including solutions for commercial health plans, employers, state and local governments, and the Federal government, in the Taking action to prevent suicide information sheet.

For resources visit:


Magellan Behavioral Health

  • For information related to Magellan Behavioral Health, HealthChoices Services, member handbook, eligibility, etc., please call the Lehigh Magellan member line at 1-866-238-2311 or for TTY (PA Relay 7-1-1). Information can also be accessed by clicking on the following link:
  • For concerns or comments about the Lehigh County HealthChoices Program and/or Magellan Behavioral Health, you can:
    • Contact the Consumer and Family Satisfaction Team through Recovery Partnership at 610-861-2741 or,
    • Contact HealthChoices staff member Andrew Lazo ( at 610-782-3520 or,
    • Contact HealthChoices staff member Christine Fratrik ( at 610-782-3842.

Magellan Updates

Magellan Healthcare logo

Your mental health resources

New! Intensive Behavioral Health Services (IBHS) summary video featuring representatives from local provider agencies, Lehigh County, and Magellan of Pennsylvania! 


NEW for 2024! Magellan " Behavioral Health Matters" Podcast

Magellan Health introduces Digital Cognitive Behavioral Therapy Programs for Children and Adolescents - ThinkHero and ThinkWarrior programs to assist youth struggling with anxiety-related symptoms. Read the press release

Autism Acceptance Month Resources - Get free resources that increase awareness, celebrate differences and support inclusion. Explore resources

Mental Health Month Resources - Get free resources to easily spread awareness about mental health and wellbeing. Explore resources

ONLINE AND TECH-ENABLED RESOURCES -  Magellan's passionate autism experts are on a mission, curating evidence-based resources to help individuals with ASD and empower caregivers! Explore resources

Magellan's FearFighter, MoodCalmer and RESTORE digital cognitive behavioral therapy modules are not available online in Spanish!



Magellan Federal honored with the 2024 Military Friendly Employer at the gold level.

Magellan Federal earned the 2023 Military Times' Best for Vets employer designation.

Magellan Healthcare recognized in one category by the Digital Health Awards, earning bronze for the PCP Behavioral Health Toolkit.

Explore more Magellan awards and recognition


New! 2023 Transition Age Navigation Guide

Learn about free and discounted tools that leverage technology to enhance safety and wellbeing.

Resources for National Depression and Mental Health Awareness and Screening Month 
New! Updated Magellan monograph
  • Find the award-winning Appropriate Use of Psychotropic Drugs in Children and Adolescents: Important Issues and Evidence-Based Treatments at
New! National Quality Forum (NQF) Committee, co-chaired by Magellan's Dr. Caroline Carney, report  
  • Healthcare stakeholders are encouraged to explore the report, "Opioid-Related Outcomes Among Individuals With Co-occurring Behavioral Health Conditions," for guidance to successfully implement the Opioids and Behavioral Health Measurement Framework to ultimately combat the opioid crisis, here.

New behavioral health videos

Visit for new videos:

  • How to Get Help During a Mental Health Crisis
  • Understanding Postpartum Depression
  • Emotional Freedom Technique (EFT): How It Works
  • 5 Ways to Manage Your Emotions
  • 5 Ways to Cope When Things Feel Out of Control
  • Choosing a Counselor or Therapist for Your Child

Magellan Health Insights blog posts - subscribe to Stay in the Know

Read more articles

Magellan In The News - click to read the news.

Read more articles


Quarterly Connection

Magellan Health

Introducing the Behavioral Health Matters Podcast
A message from Jim Leonard, CEO, Magellan Behavioral Health of Pennsylvania, Inc.

In October, our team launched the first episode of our locally produced podcast titled, "Behavioral Health Matters." The next episode posted online earlier this month and as they say, "We're off and running!" We encourage you to consider this podcast series as a new resource, and we invite you to listen at your convenience because there are many behavioral health matters to learn from and behavioral health matters! Read more

Plenary Discussion at Annual Harvest Full of Hope Conference - Magellan hosted this event in Bethlehem titled, "Neurodiversity Panel Discussion: Perspectives of Autism." Read more

The 2nd Annual Bucks-Mont Food Drive  - The food drive from Sept. 11-Oct. 30 collected 2,000 pounds of food donations at 14 locations across Bucks County and Montgomery County. Read more

New Crisis Center Opened on Nov. 1 in Cambria County The REACH Crisis Center provides walk-in and 24/7 mobile services. Read more 

Best Practices for Holiday Emotional Wellbeing -  Magellan Healthcare is committed to increasing the availability of wellbeing resources.  Read more

Lehigh Valley Health & Human Services Job Fair is April 11 The 2nd Annual event at Penn State Lehigh Valley aims to offer assistance with the provider workforce situation in the region. Read more

Magellan Staff Volunteer at Food & Social Services Organizations -  With increasing food insecurity issues across local communities, Magellan staff selected three volunteer opportunities in October. Read more

Community resources including food pantries, utility support, and more -  Our website offers local, state, and national helpful resources. Read more

Important updates for providers -  Provider Focus is updated frequently to include important local updates and information critical to your day-to-day operations.  You will find other updates on our websites under "For Providers."


eMpowered for Wellness!


eMpowered for Wellness!
Peer Support Whole Heart and Wellness e-news

Videos tell compelling stories of peers making a difference
A message from Tom Lane, CRPS, senior director, consumer and recovery services

In this special edition of eMpowered for Wellness, we feature Magellan Healthcare's new videos highlighting the role of peer and parent/family peer support in the behavioral health recovery process. Six Magellan staff members who represent a range of peer and family support services in the organization highlight their unique experience and success with helping others. I am honored to have participated in this exciting project.

At Magellan, we employ highly skilled individuals with lived experience both directly and indirectly, through our provider networks across the country, and actively include peers and family peers as part of the recovery process. Their work is unique and powerful.

We are proud of our peer workforce. We encourage you to view the videos and share them with others.

'As the first company to recognize the critical role of peer support in the recovery process 17 years ago, Magellan considers peer/family peer support to be an invaluable service to our members.'
- Tom Lane, CRPS, senior director, consumer and recovery services

See the videos

Participants discuss how they offer support, strength and hope to their peers, which allows for personal growth, wellness promotion and recovery. View the following videos on our E-Learning Center.

  • Pilo Bueno, director, recovery and resiliency, Magellan/Presbyterian Healthcare Services, New Mexico
  • Cheryl DeHaven, manager, recovery and resiliency, Magellan of Virginia
  • Elyse Hunt, peer recovery navigator, Magellan of Virginia
  • Pat Hunt (family peer support), director, child and family resiliency services, Magellan Healthcare
  • Tom Lane, senior director, consumer and recovery services, Magellan Healthcare
  • Alex Ramos, peer support specialist, Magellan Complete Care of Florida Read more about peer services on our national Recovery and Resiliency E-Learning Center,MagellanHealth Training. If you would like to be added to Magellan’s eMpowered for Wellness e-mail distribution list, please send a message to