Skip to main content

Magellan's Member Newsletter

Click to view the current & archived 

Magellan's Member Newsletters

To receive member newsletters electronically, send an email to 



Magellan Member/Provider Resources

Magellan of PA website:

Lehigh County Magellan Member Handbook Lehigh County Magellan Member Handbook (español)

New videos help members, families access services:

Magellan has produced two videos for members and their families to help them become informed and active participants in their own healthcare plans and decisions. Hosted by peers who share their lived experiences with behavioral health services, each video answers common questions, addresses the apprehension some individuals may feel when seeking or receiving these services, and helps them understand what to expect.

The videos provide key information, as well as tips and resources, in an easy-to-understand format. Below are the topics and links to the videos:

·         Getting help for mental health challenges

·         Taking psychiatric medication: It’s your choice


Suicide Prevention Month

Resources available for Suicide Prevention Month, Recovery Month in September

Magellan Health is supporting Suicide Prevention Month, which is observed nationally each September and aims to draw attention to the devastating effects of suicide and how to prevent it.

Barry M. Smith, chairman and chief executive officer of Magellan Health, Inc., and Sam K. Srivastava, chief executive officer of Magellan Healthcare, have issued a statement about the observance. September is also National Recovery Month, created to increase awareness and understanding of mental and substance use issues and celebrate the people who recover.

 As another way to show our support for both of these observances, Magellan has developed information sheets with details about how to prevent and cope with suicide, as well as details about mental health and alcohol and drug dependency. We encourage you to share these guides with individuals, their families and anyone else who may benefit.

Suicide Prevention Month:

       Suicide prevention

How to cope and heal after a suicide        

When a friend or family member commits suicide

Recovery Month:

Mental health: A key part of wellness

Alcohol and drug dependency


Magellan Behavioral Health

  • For information related to Magellan Behavioral Health, HealthChoices Services, member handbook, eligibility, etc., please call the Lehigh Magellan member line at 1-866-238-2311 or for TTY (PA Relay 7-1-1). Information can also be accessed by clicking on the following link:
  • For concerns or comments about the Lehigh County HealthChoices Program and/or Magellan Behavioral Health, you can:
    • Contact the Consumer and Family Satisfaction Team through Recovery Partnership at 610-861-2741 or,
    • Contact HealthChoices staff member Andrew Lazo ( at 610-782-3520 or,
    • Contact HealthChoices staff member Christine Fratrik ( at 610-782-3842.

Magellan Updates

Magellan Healthcare logo

Your mental health resources for the New Year!

New! "A 5-Year Success Story in Cambria County"

  • Check it out in this booklet from Magellan Behavioral Health of Pennsylvania!   
NEW! "Media Impact on Mental Health"
  • Learn more in this white paper from Magellan Federal
Resources for National Depression and Mental Health Awareness and Screening Month 
New! Updated Magellan monograph
  • Find the award-winning Appropriate Use of Psychotropic Drugs in Children and Adolescents: Important Issues and Evidence-Based Treatments at
New! National Quality Forum (NQF) Committee, co-chaired by Magellan's Dr. Caroline Carney, report  
  • Healthcare stakeholders are encouraged to explore the report, "Opioid-Related Outcomes Among Individuals With Co-occurring Behavioral Health Conditions," for guidance to successfully implement the Opioids and Behavioral Health Measurement Framework to ultimately combat the opioid crisis, here.
New! Magellan Healthcare white paper 
  • Explore the latest research on children’s behavioral health and Magellan’s innovative services to support children, families and communities here.
New! Magellan Healthcare Specialty Trends 2022 
  • Delve into Magellan’s clinical experts’ insights on the latest developments in radiology, cardiology, interventional pain management, orthopedics, spine surgery, physical medicine and radiation oncology here.
New behavioral health videos

Visit for new videos:

  • How to Get Help During a Mental Health Crisis
  • Emotional Freedom Technique (EFT): How It Works
  • 5 Ways to Manage Your Emotions
  • 5 Ways to Cope When Things Feel Out of Control
  • Choosing a Counselor or Therapist for Your Child

Magellan Health Insights blog posts 

Magellan in the news


Quarterly Connection

Magellan Health

A 5-Year Success Story in Cambria County
A message from Jim Leonard, CEO, Magellan Behavioral Health of Pennsylvania, Inc.

On December 1, we completed a report titled, "A 5-year success story in Cambria County," to summarize the impact and successes achieved during our first five years as the Behavioral Health Managed Care Organization (BH-MCO) for the Cambria County Behavioral Health Services Program.  Thank you to the Cambria County leadership for having a vision of what was possible for members, providers, and the community. Read more

Availity training resources are availableMagellan wants to ensure our provider community stays up to date with the training resources available through Availity Essentials. Read more

Magellan supports calming kit initiative in Wilson Area SD  - Magellan wants to ensure our provider community stays up to date with the training resources available through Availity Essentials. Read more

Magellan hosts plenary discussion at annual Harvest Full of Hope This one-hour discussion covered many important aspects of stigma and discrimination, with substantive discussion from the seven panelists. Read more 

Magellan's PA team shows caring spirit in OctoberMagellan continued its annual tradition of identifying volunteer opportunities for its employees at food and social services organizations.  Read more

Community resources including food pantries, utility support and more -  Our website offers local, state and national helpful resources.  Read more

Important updates for providersProvider Focus is updated frequently to include important local updates and information critical to your day-to-day operations. You will find other updates on our website under "For Providers."


eMpowered for Wellness!


eMpowered for Wellness!
Peer Support Whole Heart and Wellness e-news

Videos tell compelling stories of peers making a difference
A message from Tom Lane, CRPS, senior director, consumer and recovery services

In this special edition of eMpowered for Wellness, we feature Magellan Healthcare's new videos highlighting the role of peer and parent/family peer support in the behavioral health recovery process. Six Magellan staff members who represent a range of peer and family support services in the organization highlight their unique experience and success with helping others. I am honored to have participated in this exciting project.

At Magellan, we employ highly skilled individuals with lived experience both directly and indirectly, through our provider networks across the country, and actively include peers and family peers as part of the recovery process. Their work is unique and powerful.

We are proud of our peer workforce. We encourage you to view the videos and share them with others.

'As the first company to recognize the critical role of peer support in the recovery process 17 years ago, Magellan considers peer/family peer support to be an invaluable service to our members.'
- Tom Lane, CRPS, senior director, consumer and recovery services

See the videos

Participants discuss how they offer support, strength and hope to their peers, which allows for personal growth, wellness promotion and recovery. View the following videos on our E-Learning Center.

  • Pilo Bueno, director, recovery and resiliency, Magellan/Presbyterian Healthcare Services, New Mexico
  • Cheryl DeHaven, manager, recovery and resiliency, Magellan of Virginia
  • Elyse Hunt, peer recovery navigator, Magellan of Virginia
  • Pat Hunt (family peer support), director, child and family resiliency services, Magellan Healthcare
  • Tom Lane, senior director, consumer and recovery services, Magellan Healthcare
  • Alex Ramos, peer support specialist, Magellan Complete Care of Florida Read more about peer services on our national Recovery and Resiliency E-Learning Center,MagellanHealth Training. If you would like to be added to Magellan’s eMpowered for Wellness e-mail distribution list, please send a message to